Get focused help for your battery or power system

Project-specific DIY advice and configuration can take substantial technical time. Our paid sessions give your questions a dedicated appointment, clear scope and the attention they require.

Order, delivery, returns and genuine warranty claims remain free. Paid support applies to DIY projects, system design or review, extended troubleshooting, third-party equipment, compatibility questions and configuration work.

DIY Phone Support

$150

Including GST · Up to 60 minutes

Focused one-to-one phone session
DIY battery and component questions
Compatibility, planning and troubleshooting
BMS, charger and inverter setting discussions

Does not include remote login or programming.

View & Book Phone Support

Technical Support & Configuration

$300

Including GST · Up to 60 minutes

Advanced troubleshooting
Remote configuration where supported
Battery, BMS, inverter and charger settings
Communications and monitoring assistance

You must provide safe access, model details and current settings.

View & Book Configuration Support

What is free and what is paid?

Free customer service

Order status and delivery questions
Returns and exchanges
Genuine warranty or product-fault claims
Basic information about a product before purchase

Use the general contact form and include your order number.

Paid technical support

DIY build questions and diagnosis
System design, sizing or compatibility review
Third-party or mixed-brand equipment
Detailed settings, commissioning or configuration
Extended calls and project-specific troubleshooting

How a session works

Choose and purchase
Select the level of help that matches the work required.

Send the details
Reply to the order email with component models, photos, screenshots and your questions.

Arrange the session
We review the information and contact you to organise a suitable time.

Important safety and scope information

The fee purchases professional time and advice, not a guaranteed repair or outcome. We cannot safely diagnose every fault remotely, and we will not bypass manufacturer protections or electrical safety requirements. Electrical installation, wiring, certification and any work reserved for licensed trades are not included. Unsafe, incomplete, damaged or undocumented systems may limit the help we can provide. These sessions are not an emergency service.

Not sure which option you need?

Choose Phone Support for advice, planning and guided troubleshooting without remote access. Choose Technical Support & Configuration when you expect us to inspect settings, use screen sharing or remote access, or help configure supported equipment.

For order, delivery, return or warranty matters, please contact customer service instead.