Returns, Refunds and Exchanges

At LiFePO4 Australia, we want you to be confident in your purchase. We accept returns for both faulty and non-faulty products, subject to the conditions below.

This policy applies to orders delivered within Australia. Our change-of-mind conditions are separate from your rights under Australian Consumer Law.

61-day change-of-mind returns

If you change your mind or order the wrong product, you may return it for a refund or exchange within 61 calendar days of delivery.

To qualify, the product must:

• Be new, unused and undamaged.
• Be returned in its original packaging, with all supplied accessories, manuals and components.
• Have its original product identification and serial-number labels intact.
• Show no signs of installation, modification or use.

For batteries and individual cells, unused means they have not been installed, electrically connected, charged, discharged or assembled into a battery pack by you or your installer.

Opening the packaging solely to inspect the product does not prevent a return, provided the product and packaging otherwise meet these conditions.

Please contact us before dispatching your return. Send or deliver the product back within 61 calendar days of receiving your order, and retain your tracking or delivery receipt. If an arrangement or delay on our side prevents you meeting this deadline, we will extend it accordingly.

The new and unused condition requirements apply to change-of-mind returns only. They do not exclude claims for faulty products.

Change-of-mind return costs

You are responsible for change-of-mind return freight, suitable packaging and any applicable dangerous-goods transport charges.

We do not charge a restocking fee. For an eligible return, we refund the amount paid for the returned product. Original delivery charges are not refundable for change-of-mind returns.

Where we help arrange return freight, we will tell you the cost and obtain your agreement before booking it or deducting that agreed cost from your refund.

Exchanges

We accept exchanges for products that meet our 61-day change-of-mind return conditions.

Exchanges are subject to stock availability. Any difference in product price will be charged or refunded, and we will confirm any delivery charges before proceeding. If a suitable replacement is unavailable, you may receive a refund for the eligible returned product.

How to arrange a return

Email [email protected] with your order number or other proof of purchase, the product details and whether you would like a refund, exchange or assistance with a fault.

We will provide the return address and instructions appropriate to your product.

Returns can be made by suitable tracked post or courier, or by an agreed warehouse drop-off. Contact us before attending or sending goods so we can confirm the correct location and safe handling arrangements.

For change-of-mind returns, arranging and paying for the return label or freight booking is your responsibility unless we agree to arrange this for you.

Safe battery transport

Batteries require suitable packaging and transport arrangements. Tell us if a battery is damaged, swollen, leaking, overheating or otherwise suspected to be unsafe before arranging freight.

Do not send a damaged or potentially unsafe battery through ordinary post or a courier without appropriate transport arrangements. We will help identify the next steps.

Keep the original transport packaging where practical. If it is unavailable for a faulty-product return, contact us for suitable alternatives.

Faulty, damaged or incorrectly supplied products

If your product arrives damaged, is incorrect or develops a fault, contact us as soon as reasonably possible.

We may request photographs, fault codes, BMS readings, relevant installation details or operating settings to help assess the issue. Provide this information where it is available and safe to obtain. Please do not dismantle a sealed battery or perform unsafe testing.

We may inspect or test the product before determining the appropriate remedy.

For a major failure, you may choose a refund or replacement. For a minor fault, we may repair it free of charge within a reasonable time. If it is not resolved within a reasonable time, further remedies may apply. You may also be entitled to compensation under Australian Consumer Law.

The 61-day change-of-mind window does not limit your consumer guarantee rights, which may continue beyond a stated warranty period.

Battery use and assessment

Damage caused by misuse or operation outside the product’s supplied specifications is not a manufacturing defect. This may include damage caused by:

• External short circuits, reversed polarity or incorrect wiring.
• Charging or discharging outside specified voltage, current or temperature limits.
• Incorrect assembly, incompatible equipment or bypassed safety protection.
• Physical damage, unsuitable moisture exposure or modifications.
• Storage contrary to the supplied instructions that results in battery damage.

Any exclusion will relate to the cause of the claimed problem. Previous use or DIY assembly does not automatically disqualify a claim for an unrelated defect.

Normal capacity reduction consistent with age, use and the product’s stated performance is not itself a defect. Unexpected or premature deterioration will be assessed against the product specifications and applicable consumer guarantees.

Costs for faulty-product returns

We cover reasonable return costs for confirmed faults and incorrectly supplied products. For large, heavy or difficult-to-remove faulty products, we arrange collection or meet reasonable collection costs.

If assessment finds no product fault, reasonable inspection and transport charges may apply. We will provide an estimate before collection or chargeable assessment and obtain your agreement before proceeding.

Original retail packaging is not required for a faulty-product claim.

Refund processing

For eligible change-of-mind returns, we inspect the product and process the refund within 7 calendar days of receiving it.

For faulty-product refunds, we process the refund within 7 calendar days of confirming your entitlement and completing any necessary return or collection. Assessment will be completed within a reasonable time, and we will keep you informed.

Refunds are made to the original payment method unless otherwise agreed. Your bank or payment provider may take additional time to display the credit.

No restocking or refund-processing fee applies. For faulty products, delivery costs and other amounts will also be refunded where required by Australian Consumer Law.

Your consumer rights

Nothing in this policy excludes or restricts your rights under Australian Consumer Law. Product warranties and our voluntary change-of-mind policy apply in addition to those rights.

Contact us

For returns, exchanges or product assistance, email [email protected].