Description
One hour of focused phone support
This paid session is for customers who need project-specific technical guidance rather than general sales, order or warranty assistance. It gives you up to 60 minutes by phone with an experienced LiFePO4 Australia team member.
Suitable for
- DIY battery and power-system questions
- Component compatibility and planning
- BMS, inverter, charger and battery setting discussions
- Structured troubleshooting based on the information you provide
- Questions about products bought elsewhere or mixed-brand systems
Not included
- Remote login, programming or configuration
- Electrical installation, certification or engineering sign-off
- Emergency or on-site support
- A guarantee that a fault can be resolved during the session
How it works
- Purchase one session.
- Reply to your order confirmation with your order number, phone number, component list, photos or screenshots, and the questions you want covered.
- We will contact you to arrange a suitable session time.
Please note: The fee covers up to 60 minutes of professional time and advice. Unsafe, incomplete or undocumented systems may limit what can be assessed. Work that legally requires a licensed electrician must be completed by one.