“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
We provide multiple warranty periods based on the price and quality of the product, for example, if you were to purchase our highest-priced Lifepo4 cells, known as Automotive grade cells, you would be eligible for a warranty period of 5 years, or if you were to purchase a battery that has a manufacturer warranty period of 10 years, you would be eligible to that defined period. We don’t over-promise our warranty periods as some do because we understand what we are selling. A great example is if a seller suggests they can do a 6-year warranty on a 280-ah battery with storage grade cells, they are over-promising, and you are asking for problems buying from them. Maybe not today, but in the future, they will likely have trouble servicing such a warranty period.
We will always do our best to assist our customers with any warranty claim. We note that batteries are a consumable product and therefore, they can be mistreated, they can be used outside of specification, and do have a known estimated lifespan. Many of our suppliers have a specification sheet included with their products, and if this does not adhere to the said specification sheet and is provable by the customer with evidence, then the warranty will most likely be nullified.
If you have purchased our Storage Grade batteries the warranty is always 24 months from the date of delivery.
PEACE OF MIND
If our testing determines the battery is defective we will replace it. The claim must be made within the warranty period which is defined based on this page. Dated proof of purchase is required. The warranty period for a replacement is no more than 12 months additional than the original warranty period of the original product. Contact us by email or the website to make a claim. This warranty does not cover defects due to normal wear, abuse, damage, neglect, over or undercharging or incorrect application, installation, or maintenance.
USING ELECTRONIC BATTERY TESTERS
There is a diverse range of electronic battery testers available and whilst all will give a test result, they should not be used as a definitive answer to determine whether a battery is faulty. Different makes and models of testers may give different results based on their calibration and as such should form one component of the battery test procedure.
This warranty does not cover
- Normal wear and tear
- Physical Damage
- Incorrect application
- Negligence (before or during use)
- Undercharging or long term storage
- Batteries used for motorsport or racing activities
- Batteries used outside specifications
PRIVATE USE STATEMENT
Private use is used for private needs, as opposed to business uses. This is unlikely to affect any warranty as our batteries will perform the same task if used personally or for business use.
WHY DO BATTERIES FAIL?
Batteries have a finite life, determined by the application and the operating conditions. Battery failure can be attributed to various factors, however, the causes of failure fall under two distinct categories: manufacturing and non-manufacturing faults.
Typically occur within the first 3-12 months
SHORT CIRCUITS/DEAD CELLS
Where one cell will show a dramatically lower capacity or voltage than others.
Usually resulting from physical damage to a battery during transportation.
Stringent quality assurance and inspection processes demanded to ensure genuine manufacturing faults in batteries are negligible. We will replace any LiFePo4 cell within the first 90 days if it is shown to be more than 5% different to the others, however this does not include user error or accidental damage or faults.
NON MANUFACTURING FAULTS
These fall outside of strict quality control systems and are more likely to occur the longer the battery is in service. They are often attributed to a problem with the electrical system, its operation, or the battery application.
WEAR AND TEAR
As a battery ages, it will fade, an example would be a 100ah cell that when new performs to at least 100% capacity. Every year of use, we allow for a 5% battery fade. This means after 4 years you could expect no less than 80% capacity if the battery is used within specification and is an Automotive Grade product, for non Automotive grade batteries and cells this may be higher, and therefore more capacity could be lost to aging. Unless otherwise stated on the product page. Over time this leads to a point where the battery will no longer be able to meet these parameters High temperature will accelerate the degradation rates. And low temperatures will affect the capacity and voltage greatly. Common sense needs to be followed in relation to LFP capacity loss due to temperature. Each battery or cell has a slightly different chemistry and therefore there is no one size fits all expectation
Incorrect fitment, handling and storage often leads to external damage and subsequent battery failure.
Fitting a smaller, less powerful battery or a battery designed for another application can lead to early failure.
An example of this would be using a 100-ah battery at a rate over 1C which is 100% to 0% in 1 hour or less. Most LiFePo4 cells should be used at no more than 0.5C continuously. This means 100% to 0% in 2 hours or more. And this will be used in your warranty decision.
Failure to maintain a safe environment for the use of the battery or cells, a controlled temperature of around 25c is ideal for LiFePo4. Any uses far outside this temperature will be deemed outside of specification in regards to a warranty claim.
Often caused if any charger or alternator is incorrectly set or the alternator voltage control fails.
Do not leave your battery at a low state of charge, or deplete it lower than 2.7v per Lifepo4 Cell. For a 12v LFP battery, this is 10.8v, for a 24v LFP battery this is 21.6v, for a 48v battery this is 43.2v.
Always let us know if your cells are not balancing after a proper top balance within the first 3 months. Sometimes we may extend this time period in some cases. However, after time, battery cells should be expected to have balancing issues due to usage and time.
If you do not let us know as soon as you are aware there is a problem with the balancing of the cells, we may not honor the warranty. Unbalanced cells can be because of user error, especially if they are incorrectly top-balanced when new or within the first few months of the battery lifespan. A proper top balance is 3 top balances performed at least 24 hours apart after the cell settles at its resting voltage after being charged to no more than 3.65v. The cell or cells should then be left to settle which should also be to around 3.4v for a period of 24 hours and then the process should be repeated. 3 times is a proper top balance.