Identifying Qualified Solar PV and Battery Storage Providers in Queensland: A Guide to Current Standards and Verification
Accreditation for solar installers in Australia has recently transitioned from the Clean Energy Council (CEC) to Solar Accreditation Australia (SAA) as of May 2024
1. Introduction: Finding Accredited Solar & Battery Providers in Queensland
Navigating the process of selecting a solar photovoltaic (PV) and battery storage provider in Queensland requires careful consideration, particularly regarding qualifications and accreditation. Homeowners and businesses seeking to install these systems rightly prioritize safety, quality, performance, and eligibility for government incentives, such as Small-scale Technology Certificates (STCs). Ensuring that installers and designers meet specific requirements is crucial for systems to qualify for STCs.
However, the landscape of accreditation and approval within the Australian solar industry has undergone significant changes recently. The term “Clean Energy Council (CEC) Accredited Installer,” once the standard, is no longer current. The responsibility for accrediting individual installers transitioned from the CEC to Solar Accreditation Australia (SAA) on 29 May 2024. Concurrently, the CEC’s “Approved Solar Retailer” program, which focused on businesses selling solar systems, was replaced earlier, in February 2023, by the New Energy Tech Consumer Code (NETCC) Approved Seller program. The CEC continues to administer this new code.
This shift, involving distinct changes for both individual installers (now SAA) and retail businesses (now NETCC), introduces potential confusion for consumers. Businesses may still use outdated terminology like “CEC Accredited,” either intentionally or through oversight, making it harder for consumers to understand current requirements. This is compounded by the fact that these schemes cover different entities – SAA accredits individuals , while NETCC approves businesses. Understanding this distinction is fundamental to correctly identifying qualified providers.
It is important to note that there is no single, official, government-maintained list that allows consumers to search for all SAA-accredited installers specifically within Queensland. Instead, identifying and verifying qualified providers involves understanding the current standards and utilizing specific tools and verification methods. This report aims to provide Queensland consumers with the necessary knowledge and practical strategies to confidently navigate this process. It will detail the roles of SAA, NETCC, the CEC’s product approval scheme, and Queensland’s mandatory electrical licensing requirements. Subsequently, it will outline methods for finding potential providers and, crucially, verifying their credentials and the products they offer, concluding with essential checks before entering into any contract.
2. Understanding the Current Accreditation & Licensing Landscape in Queensland
Ensuring a high-quality, safe, and compliant solar PV and battery storage installation in Queensland necessitates verifying credentials across several distinct layers. These involve the individual performing the installation, the business selling the system, the specific components used, and mandatory state-level electrical licensing. Each layer plays a critical role in the overall integrity and eligibility of the system.
2.1. Solar Accreditation Australia (SAA): Accrediting the Installer (The Individual)
Solar Accreditation Australia (SAA) is now the designated national body responsible for the accreditation of individuals who design and install solar PV and battery storage systems. This function was previously managed by the Clean Energy Council but fully transitioned to SAA in May 2024.
SAA accreditation for the individual installer who completes or supervises the installation is a mandatory requirement for the system owner to be eligible to claim STCs, often referred to as the ‘solar rebate’. Without this accreditation, the financial benefits associated with STCs cannot be accessed.
Crucially, SAA accreditation applies only to individual persons, not to companies or businesses. While companies employ SAA-accredited individuals to perform the work, the company itself cannot hold SAA accreditation. Consumers should be wary of any business claiming to be “SAA Accredited,” as this indicates a misunderstanding or misrepresentation of the scheme.
To achieve and maintain accreditation, installers must meet stringent requirements. This includes completing specific training modules, adhering to all relevant Australian Standards (such as AS/NZS 5139 for battery installations ), complying with local grid connection rules, and following the installation requirements of the accreditation scheme. Furthermore, accredited installers must meet strict on-site attendance requirements, being physically present during critical stages: job setup, a mid-installation check-up, and the final testing and commissioning. Photographic evidence documenting their presence at these stages, including date, time, and geolocation data, may be required for compliance verification.
2.2. New Energy Tech Consumer Code (NETCC): Approving the Seller (The Business)
The New Energy Tech Consumer Code (NETCC) is a voluntary code of conduct specifically designed for businesses (retailers or sellers) involved in the sale of ‘New Energy Tech,’ which includes solar PV systems, battery storage, EV chargers, and other emerging technologies. Although participation is voluntary, the code is administered by the Clean Energy Council and is authorised by the Australian Competition and Consumer Commission (ACCC).
The primary goal of the NETCC is to establish consumer protection standards that go beyond the minimum requirements set by Australian Consumer Law. It covers the entire customer journey, setting standards for ethical sales and marketing practices, clear and comprehensive quotes and contracts, safe and timely delivery and installation, fair warranty terms, and effective after-sales support and complaints handling processes.
While choosing a NETCC Approved Seller is not mandatory for STC eligibility in the same way SAA accreditation is for the installer, it is highly recommended. Businesses that become signatories commit to upholding these higher standards. Importantly, NETCC Approved Sellers are obligated to use SAA-accredited installers for the physical installation work and must use products (panels, inverters, batteries) that are approved by the Clean Energy Council. This commitment provides consumers with an added layer of assurance regarding the quality and compliance of both the installation service and the components used.
The NETCC program officially replaced the CEC’s former “Approved Solar Retailer” (ASR) program on 1 February 2023. Consumers may still encounter references to the ASR program in older documentation or marketing materials , highlighting the importance of understanding this transition. The NETCC program has seen significant uptake, with over 1,500 businesses across Australia becoming signatories.
The existence of the NETCC program serves as a valuable initial filter for consumers. Because Approved Sellers have undergone an assessment process and committed to higher operational and ethical standards , searching the NETCC directory first can streamline the process of finding reputable businesses. These businesses are more likely to adhere to best practices, use qualified personnel (SAA accredited installers), and install compliant equipment (CEC approved products) , simplifying the consumer’s initial search phase compared to navigating the broader market.
2.3. Clean Energy Council (CEC): Approving Products & Administering NETCC
While the CEC no longer accredits individual installers, it retains crucial roles within the rooftop solar and battery sector. Its most significant function for consumers and installers is maintaining the official lists of approved products. These lists cover PV modules (panels), inverters, and batteries that have been tested and verified as meeting relevant Australian Standards.
Using components included on these CEC-approved lists is mandatory for claiming STCs. Furthermore, grid connection agreements with electricity network distributors often require the use of CEC-approved components. It is vital for both installers and consumers to ensure that the specific make and model of panels, inverters, and batteries being installed are currently listed, as products can be added or removed (de-listed) over time. Checking these lists directly on the CEC website provides certainty.
As mentioned previously, the CEC also administers the NETCC program for approved sellers.
Additionally, the CEC offers company membership. However, this is distinct from both SAA installer accreditation and NETCC seller approval. While membership indicates support for the clean energy industry, it involves lower barriers to entry and is not considered a reliable indicator of installation quality or adherence to specific consumer protection standards compared to NETCC approval.
2.4. Queensland Electrical Licensing: The Non-Negotiable Foundation
Underpinning all industry-specific accreditations and approvals is the fundamental legal requirement for electrical licensing in Queensland. Any individual performing electrical wiring work, which includes the installation of grid-connected solar PV systems and battery storage systems, must hold a current Queensland electrical licence issued by the state’s Electrical Safety Office (ESO).
This requirement applies irrespective of whether the individual holds SAA accreditation or works for a NETCC Approved Seller. It covers grid-connected systems and generally extends to off-grid systems involving alternating current (AC) voltages of 50V or more, or direct current (DC) voltages of 120V or more. Battery system installations inherently involve electrical work requiring a licensed electrician.
Engaging unlicensed individuals for electrical work is illegal and poses significant safety risks, potentially leading to electric shock or fire. Consumers have a responsibility to verify the electrical contractor’s licence number before any work commences. This verification ensures the work is performed legally and by someone qualified under state law.
The interplay of these different requirements highlights that ensuring a compliant and high-quality installation involves multiple checks. The individual installer needs both SAA accreditation (for STCs and industry standards) and a Queensland electrical licence (for legal and safety compliance). The business selling the system should ideally be a NETCC Approved Seller for enhanced consumer protection and assurance of best practices. Finally, the core components – panels, inverter, and battery – must be on the CEC’s approved product lists. Failure to meet the mandatory requirements (SAA accreditation, QLD licence, CEC-approved products) can jeopardise STC eligibility, grid connection approval, system safety, and legal compliance. Opting for a non-NETCC approved seller, while not automatically disqualifying, removes a layer of assured consumer protection and recourse.
Table 1: Key Accreditation, Approval, and Licensing Bodies for Queensland Solar & Battery Installations
Entity | Role | Focus | Status | Verification Method |
---|---|---|---|---|
Solar Accreditation Australia (SAA) | Accredits individuals who design/install solar & battery systems | Individuals | Mandatory for STC eligibility | SAA Accreditation Status Check tool (requires installer name/number) |
New Energy Tech Consumer Code (NETCC) (Administered by CEC) | Approves businesses (sellers/retailers) adhering to consumer code | Businesses | Voluntary, but highly recommended for consumer protection | NETCC Find an Approved Seller tool (searchable by location/service) |
Clean Energy Council (CEC) | Approves products (panels, inverters, batteries) meeting standards | Products | Mandatory for STC eligibility & often grid connection | CEC Approved Product Lists (searchable on CEC website) |
Electrical Safety Office (ESO), Queensland Govt. | Issues electrical work licences | Individuals/Businesses | Mandatory legal requirement for performing electrical work in QLD | QLD Electrical Licence Search tool (requires contractor name/licence number) |
3. How to Find and Verify Approved Solar and Battery Providers in Queensland
Given the multi-layered compliance landscape and the absence of a single, comprehensive government directory, a strategic approach is needed to find and verify solar and battery providers in Queensland. The recommended process involves using dedicated directories to identify potential businesses and then rigorously verifying the credentials of both the business and the specific individuals involved.
3.1. Primary Method 1: NETCC Approved Seller Directory (Recommended for Businesses)
The most effective starting point for finding reputable businesses is the official NETCC “Find an Approved Seller” directory. This tool is accessible via the NETCC website at https://www.newenergytech.org.au/find-an-approved-seller
.
Users can search this directory by location, entering a specific Queensland suburb or postcode. Crucially, the tool allows filtering by the type of services offered, enabling users to specifically select businesses that provide both Solar PV and Battery Storage systems. The search results are typically displayed as a list or map of businesses meeting the criteria.
The primary advantage of using this directory is that it lists businesses that have voluntarily committed to the higher consumer protection standards outlined in the NETCC. These businesses are also required to use SAA-accredited installers and CEC-approved products, providing a degree of pre-qualification. With over 1,500 signatories nationally, the directory offers a substantial pool of potential providers.
However, it’s important to remember that this directory lists businesses (sellers), not every individual SAA-accredited installer. Furthermore, participation in the NETCC program is voluntary, meaning some competent and reputable installers or businesses may not be listed. Therefore, while an excellent starting point, it should not be the sole resource used.
3.2. Primary Method 2: Master Electricians Australia (MEA) Directory
Another valuable resource is the “Find a Master Electrician” tool provided by Master Electricians Australia (MEA) , available at https://www.masterelectricians.com.au/find-master-electrician/
. MEA is an industry association for electrical contractors.
This tool allows users to search for member businesses based on specific services and location. Users can select multiple services from an extensive list, including relevant options like “Solar,” “Battery Energy Storage,” and potentially “CEC Accreditation” (though the exact meaning of this filter in the current context may need clarification with the provider, it likely relates to familiarity with CEC requirements or product lists). Users then enter a Queensland location (suburb or postcode) and specify a search radius (10km, 50km, or 100km) to find local contractors.
Using the MEA directory can identify local electrical contractors who are members of the association and have committed to a code of ethics, with access to technical and safety support resources. It provides an alternative searchable database filtered by specific electrical specialisations, including solar and battery work.
Similar to the NETCC, MEA membership is voluntary, so the directory does not encompass all qualified electricians or solar installers in Queensland. Finding a contractor through this tool still necessitates independent verification of their specific SAA accreditation for solar/battery work and their current Queensland electrical licence status.
3.3. Verification Step 1: Checking SAA Accreditation (For Individuals)
Once potential providers (businesses) have been identified, the critical step is to verify the accreditation of the individuals who will be responsible for the system design and installation. This is done using the SAA “Accreditation Status Check” tool , found at https://saaustralia.com.au/accreditation-status-check/
.
This tool is designed purely for verification, not for searching a list of installers. To use it, the consumer must first obtain the full name or, preferably, the SAA accreditation number of the specific installer(s) from the potential solar company. It is essential to ask the company for these details for the individuals who will physically perform or directly supervise the work on-site. Entering these details into the tool confirms whether the individual holds current SAA accreditation and is therefore qualified under the scheme required for STC eligibility.
3.4. Verification Step 2: Checking Queensland Electrical Licenses
Parallel to verifying SAA accreditation, it is imperative to confirm that the electrical contractor (business) and/or the individual electrician performing the work holds a valid Queensland electrical licence. This is verified using the official Queensland Government Electrical Licence Search tool, managed by the Electrical Safety Office (ESO). The tool can be accessed via the ESO website at https://www.electricalsafety.qld.gov.au/electrical-license-search
or directly through the public search portal at https://rapid.appianportals.com/public_licence_search
.
Users can search the database using the electrical contractor’s business name or their specific licence number. The search confirms if the licence is current and valid for the type of electrical work being undertaken. This check verifies the legal right of the contractor to perform electrical work in Queensland, which is a fundamental safety and compliance requirement that cannot be overlooked.
3.5. Secondary Resources (Use with Caution)
Beyond the primary NETCC and MEA directories and the essential SAA/QLD Licence verification tools, consumers may encounter other resources:
- Third-Party Directories & Comparison Websites: Numerous commercial websites (e.g., SolarQuotes , Solar Directory , ENF Solar ) list solar installers, often searchable by location. Some, like SolarQuotes, state they vet installers they refer. While these can be useful for identifying local businesses, consumers must exercise caution. Listing on such sites does not automatically guarantee current accreditation or quality. It is crucial to always independently verify SAA accreditation and QLD electrical licenses using the official tools described above, regardless of claims made on third-party platforms. Be mindful that commercial relationships may influence rankings or recommendations on these sites.
- National Electrical and Communications Association (NECA): NECA is another significant industry body representing electrical contractors. While NECA has member directories , publicly accessible search tools appear less specifically filterable by service (like solar/battery) and location compared to the MEA tool, based on available information. Consumers seeking NECA members may need to contact the Queensland branch directly for assistance.
The existence of separate systems for installer accreditation (SAA), business approval (NETCC), product approval (CEC), and state licensing (QLD ESO), along with various voluntary industry memberships (MEA, NECA) and commercial directories, means there is no single, unified source for finding and verifying providers. Consumers must utilize a combination of these tools to build a complete picture. Relying solely on one directory or skipping the verification steps carries significant risks regarding compliance, quality, and eligibility for incentives.
Furthermore, the lack of a publicly searchable database of all SAA-accredited installers by location places the primary burden of verification onto the consumer. Unlike searching for a NETCC Approved Seller business, finding and verifying the specific SAA-accredited individual requires proactively requesting their details (name and/or accreditation number) from the potential solar company and then using the SAA verification tool. Similarly, verifying the QLD electrical licence requires obtaining the contractor’s details first. This active verification process is an essential part of consumer due diligence.
Table 2: Tools for Finding and Verifying Solar & Battery Providers in Queensland
Tool Name | Provider | Purpose | Searchable by Location (QLD)? | Searchable by Service (Solar/Battery)? | Verification Only? | Link |
---|---|---|---|---|---|---|
NETCC Approved Seller Finder | Clean Energy Council (CEC) / NETCC | Find approved businesses (sellers) | Yes | Yes | No | https://www.newenergytech.org.au/find-an-approved-seller |
MEA Find a Master Electrician | Master Electricians Australia (MEA) | Find member electrical contractors (businesses) | Yes | Yes | No | https://www.masterelectricians.com.au/find-master-electrician/ |
SAA Accreditation Status Check | Solar Accreditation Australia (SAA) | Verify accreditation of a known individual installer/designer | No (Requires name/number) | No (Confirms existing accreditation) | Yes | https://saaustralia.com.au/accreditation-status-check/ |
QLD Electrical Licence Search | Electrical Safety Office (ESO), QLD Govt. | Verify electrical licence of a known contractor/individual | No (Requires name/number) | No (Confirms existing licence) | Yes | https://www.electricalsafety.qld.gov.au/electrical-license-search |
4. Essential Checks Before Signing a Contract in Queensland
Identifying potential solar and battery providers using the directories and verification tools is a critical first phase. However, comprehensive due diligence must be performed before signing any contract to ensure the chosen provider meets all requirements and offers a suitable solution.
4.1. Confirm Credentials
Before proceeding, re-verify all essential credentials:
- SAA Accreditation: Obtain the full name and SAA accreditation number(s) for the specific individual(s) who will be responsible for the system design and the on-site installation supervision (including setup, mid-install check, and commissioning). Use the SAA status check tool (
https://saaustralia.com.au/accreditation-status-check/
) to confirm their accreditation is current and covers the relevant installation types (e.g., grid-connect solar, battery storage). - NETCC Approval (Business): If engaging a solar retailer/company, confirm if they are listed as a NETCC Approved Seller using the NETCC finder tool (
https://www.newenergytech.org.au/find-an-approved-seller
). Choosing an Approved Seller provides access to enhanced consumer protection mechanisms and dispute resolution pathways. - QLD Electrical Licence: Request the Queensland electrical contractor licence number for the business undertaking the work, as well as the licence number of the specific electrician(s) who will be performing the electrical installation. Verify these licences are current and valid using the QLD ESO Electrical Licence Search tool (
https://www.electricalsafety.qld.gov.au/electrical-license-search
orhttps://rapid.appianportals.com/public_licence_search
).
4.2. Verify Product Approval
Ensure that every major component offered in the quote – specifically the solar panels (modules), the inverter(s), and the battery system – is currently listed on the Clean Energy Council’s approved product lists. The quote should clearly state the manufacturer and exact model number for each component. Ask the provider for links to the listings or check them independently on the CEC website (https://cleanenergycouncil.org.au/industry-programs/products-program
). Using components not on these lists will render the system ineligible for STCs and may violate grid connection agreements.
4.3. Obtain and Compare Multiple Detailed Quotes
Do not rely on a single quote. Obtain at least two, preferably three, detailed written quotes from different qualified providers to compare offerings and prices. A professional quote should be comprehensive and transparent, avoiding handwritten or vague proposals. Key elements to look for in each quote include :
- Full business details: Name, address, phone number, ABN, and crucially, the QLD Electrical Contractor Licence number.
- Installer details: Name and SAA accreditation number of the responsible installer(s).
- Itemised pricing: Clear breakdown of costs (including GST) for all components (panels, inverter, battery, mounting structure, cabling, isolators, etc.) and labour.
- Component specifics: Exact quantity, manufacturer (brand), and model number for panels, inverter, and battery.
- System specifications: Total solar array size (kWp) and battery usable capacity (kWh).
- Performance estimate: An indication of the expected energy generation and potential savings, including assumptions made.
- Warranty details: Clear statements outlining the duration and coverage of product warranties (panels, inverter, battery) and the installer’s workmanship warranty.
- STC calculation: Explicit mention of the STC discount applied to the total price.
- Timeline: An estimated schedule for supply and installation.
- Payment terms: Deposit requirements, progress payments, and final payment schedule.
- Substitution policy: Terms regarding component substitution if quoted models become unavailable (should require customer agreement and be for equivalent or superior specification).
The level of detail and clarity in the quote often reflects the provider’s professionalism. A thorough, itemised quote suggests a meticulous approach, whereas a vague quote might obscure costs or allow for unwelcome variations later. NETCC standards specifically require clear and comprehensive quotes and contracts , reinforcing the link between quote quality and provider standards.
4.4. Understand Warranties and After-Sales Support
Warranties are a critical aspect of the long-term value and security of a solar and battery investment. It is essential to understand the different warranties involved and who is responsible for honouring them. Key warranties include:
- Solar Panel Product Warranty: Covers defects in materials and workmanship (typically 10-25 years).
- Solar Panel Performance Warranty: Guarantees a minimum power output level over time (typically 25 years, often with tiered degradation).
- Inverter Warranty: Covers the inverter unit (typically 5-10 years standard, often extendable for a fee).
- Battery Warranty: Covers the battery (typically 10 years, but often includes important conditions related to cycles, throughput, or depth of discharge).
- Workmanship Warranty: Covers defects related to the installation itself (NETCC Approved Sellers must provide a minimum five-year whole-of-system warranty, which often includes workmanship , but always confirm the specifics).
Clarify the process for making a warranty claim for each component and for the installation work. Understand whether the installer/retailer manages the claim process with the manufacturer or if the consumer needs to deal directly with the manufacturer. Consider the risk of the installer/retailer going out of business; while Australian Consumer Law (ACL) provides recourse through the manufacturer for product faults, claiming can be more complex. Keeping detailed records of all components and manufacturers is vital. The complexity of these multiple, overlapping warranties, reliant on the longevity of different entities (installer, retailer, manufacturer), underscores the importance of choosing established, reputable providers. The NETCC’s mandated 5-year whole-of-system warranty offers a baseline level of protection , but scrutiny of the specific terms and the provider’s stability remains crucial.
4.5. Review the Contract Carefully
Before signing, meticulously review the final contract. Ensure it accurately reflects all terms agreed upon in the final quote, including component models, pricing, warranties, payment schedule, and installation timeline. Pay close attention to clauses regarding potential delays, component substitutions, dispute resolution processes, and any exclusions or limitations. Do not sign if there are discrepancies or unclear terms.
4.6. Check Installer/Seller Experience and Reputation
Assess the provider’s track record and stability:
- Business History: How long has the company been operating in the solar/battery industry? Look for businesses with several years of experience and an established local presence.
- References: Ask for contact details of previous customers in Queensland who have had similar systems installed. Speaking to references can provide valuable insights into their experience with the company’s service, communication, and post-installation support.
- Reviews: Check online reviews on platforms like Google or industry-specific sites (e.g., SolarQuotes), but interpret them critically, looking for patterns rather than isolated comments.
- Installation Team: Clarify whether the company uses its own employees for installation or relies on subcontractors. In-house teams often provide greater accountability and consistency.
4.7. Queensland Specific Checks
Confirm the provider is familiar with local requirements:
- Network Connection: Ensure the installer understands the specific grid connection application processes and technical requirements for Energex (South East QLD) or Ergon Energy (Regional QLD). They should typically handle the network connection agreement application on the customer’s behalf.
- Emergency Backstop Mechanism: If the proposed system (solar PV and/or battery) has an inverter capacity of 10 kilovolt-amperes (kVA) or greater, verify the installer is aware of and compliant with the requirement to install a generation signalling device as part of Queensland’s emergency backstop mechanism, implemented from February 2023.
5. Conclusion: Your Checklist for Choosing a Queensland Solar & Battery Provider
Selecting the right provider for a solar PV and battery storage system in Queensland is a significant decision that requires careful research and verification. Due to recent changes in industry accreditation and the multi-layered nature of compliance, consumers must be proactive in their due diligence.
To summarise the recommended approach, consider the following checklist:
- Understand the Landscape: Recognize that SAA accredits individuals, NETCC approves businesses (voluntary), CEC approves products, and a QLD Electrical Licence is mandatory for electrical work. Be aware that “CEC Accredited Installer” is outdated terminology.
- Identify Potential Providers: Use the NETCC Find an Approved Seller tool (
https://www.newenergytech.org.au/find-an-approved-seller
) as a primary resource for finding businesses committed to higher standards. Supplement with the MEA Find a Master Electrician tool (https://www.masterelectricians.com.au/find-master-electrician/
) if desired. Use other directories with caution. - Verify SAA Accreditation: Obtain the name(s) and SAA accreditation number(s) of the specific individual(s) designing and installing the system. Verify their current status using the SAA tool (
https://saaustralia.com.au/accreditation-status-check/
). - Verify QLD Electrical Licence: Obtain the electrical contractor licence number(s) for the business and individual(s) performing electrical work. Verify their status using the QLD ESO tool (
https://www.electricalsafety.qld.gov.au/electrical-license-search
). - Verify CEC Product Approval: Ensure all quoted panels, inverters, and batteries (by specific model number) are on the current CEC approved lists (
https://cleanenergycouncil.org.au/industry-programs/products-program
). - Get Multiple Detailed Quotes: Obtain at least 2-3 itemised, written quotes from different verified providers.
- Compare Quotes Thoroughly: Analyse component details, system size, performance estimates, all warranty terms (product, performance, workmanship), STC inclusion, timelines, and payment terms.
- Assess Warranties & Support: Understand warranty coverage, claim processes, and who provides support. Consider provider stability.
- Review Contract: Ensure the contract matches the final quote and all terms are clear before signing.
- Check Reputation & Experience: Investigate the provider’s history, check references, and read reviews critically.
- Confirm QLD Network Compliance: Ensure the provider understands Energex/Ergon connection rules and requirements for larger systems (>10kVA) if applicable.
While the fragmented nature of accreditation and approval places a verification burden on the consumer, diligently following these steps significantly increases the likelihood of engaging a qualified, compliant provider. This methodical approach helps ensure the installation of a safe, high-performing solar and battery system that meets Australian standards, Queensland regulations, and is eligible for available government incentives. A reputable provider should be transparent, willing to provide all necessary credentials and documentation, and answer questions clearly throughout the process. Should issues arise with a provider, particularly a NETCC Approved Seller, avenues for complaint resolution exist via the NETCC program administrators or Queensland’s Office of Fair Trading.