Customer Operations Coordinator

Role Type: Casual Progressing to Permanent Part Time or Full TIme
– Initial 2 Months Training Commitment Full TIme Hours
Location: Remote (Australia)

Purpose of This Role

The Customer Operations Coordinator supports the smooth progression of customer projects from confirmation through to installation and completion.

This role focuses on coordination, communication, and organisation to ensure each customer receives a clear, professional, and well-managed experience.

It is a post-confirmation coordination role, working closely with internal teams, installers, and suppliers.

Core Responsibility

Once a customer project has been confirmed, the Customer Operations Coordinator becomes the primary contact for day-to-day coordination until the system installation is complete.

This includes tracking progress, gathering required information, and keeping all parties aligned in accordance with established processes.

Scope of Work

1. Customer Communication (Post-Confirmation)

  • Act as a point of contact for customers after project confirmation
  • Communicate primarily via email, with occasional outbound phone calls when helpful
  • Provide clear updates regarding:
    • current stage of the project
    • information required to proceed
    • upcoming steps and timing

Communication is friendly, professional, and reassuring.
Technical or system-specific questions are documented and progressed through standard internal review processes prior to response.

2. Information Collection & Coordination

  • Request and organise information required to progress installations, such as:
    • site and switchboard photos
    • existing system details
    • property or network information
  • Compile and submit relevant technical information internally for review and approval in line with standard company procedures
  • Maintain organised records so information is readily available to the team

3. Order & Project Tracking

  • Maintain visibility of each customer project, including:
    • confirmation of system components
    • installer engagement
    • equipment ordering and delivery
    • installation scheduling
  • Update internal records to reflect current status and next steps

4. Installer & Supplier Coordination

  • Coordinate with subcontracted installers to:
    • confirm availability
    • share job details
    • align installation timing
  • Assist with organising deliveries to:
    • installer depots
    • customer locations
  • Communicate relevant updates between installers, suppliers, and internal teams

5. Internal Organisation & Documentation

  • Keep customer and project information up to date in internal systems
  • Record key communications and documentation in an organised manner
  • Submit technical details, site information, and system-specific documentation for management review and approval via established workflows
  • Highlight items that require confirmation or follow-up

Role Boundaries

This role focuses on coordination and communication.

It does not involve:

  • system design or engineering decisions
  • independent technical or compliance advice
  • pricing or sales negotiation

All technical and compliance-related matters are progressed through internal review and approval processes to ensure accuracy and consistency.

Authority & Escalation

The Customer Operations Coordinator is authorised to:

  • request information
  • coordinate schedules
  • communicate with customers, installers, and suppliers

System design, technical approvals, compliance decisions, and pricing matters are submitted for management review in accordance with standard procedures.

Who This Role Is Suited To

This role suits someone who:

  • is organised and detail-focused
  • communicates clearly and professionally
  • enjoys coordinating multiple moving parts
  • works well with structured processes

Relevant backgrounds may include:

  • construction or trade administration
  • logistics or operations support
  • project coordination
  • office or administrative roles

Renewable energy experience is not required.

Measures of Success

Success in this role is demonstrated by:

  • clear and timely customer communication
  • well-coordinated installations
  • organised project records
  • smooth collaboration with installers and suppliers
  • consistent use of internal approval processes

Growth & Development

As the business grows, this role may expand in scope and responsibility, with additional training and support provided.

Cultural Fit

LiFePO4 Australia values:

  • clear communication
  • practical problem-solving
  • professionalism
  • supporting customers through informed decisions

This role plays an important part in maintaining a consistent and positive customer experience.

Summary

The Customer Operations Coordinator supports customer projects through effective coordination, communication, and organisation, ensuring all technical and system-related information is progressed through standard internal approval processes from confirmation to completion.

to apply email – [email protected]

Job Application: Customer Operations Coordinator
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